This document outlines YESforLOV's privacy policy and explains how we collect and use your personal information as part of your relationship with us as a customer or prospective customer, including;

- By using (the "site")
- By interacting with our content or services
- By contacting our Customer Service Team.

This policy also applies to information concerning suppliers and future suppliers, contacts and any other persons for whom we may hold information.

Please read the following carefully to understand our policy and practices regarding your personal information and how we process it.

Please also refer to our General Terms and Conditions.

You must be 16 or over to create an account on, subscribe to our newsletters and/or place an order on the site. The site is not intended for children and we do not knowingly collect data from children.

Personal data policy

The website is operated by the French company YESforLOV, hereinafter referred to as "YESforLOV" or "We", a simplified joint stock company with share capital of 400 000 euros, whose registered office is located at 20 rue Ambroise Croizat MEYTHET, 74960 ANNECY (France), registered in the Trade and Companies Register of Annecy (France), under number 491 160 297. Its intra-community VAT number is FR-75491160297 and its telephone number is the +33 04 50 22 98 90.

Our data protection officer is Christian PALIX, who can be contacted by e-mail:

"Information" means personal information about you that we collect, use, share, store and transfer in physical and electronic form. This information can be divided into the following categories :

- Information about your identity and contact details: first name, last name, title, birthday, e-mail address, mobile phone number, delivery address, billing address, password, purchase and order history, contact with our Customer Services and any other information you provide to us in your personal preferences.
- Financial information, including bank account and payment card information.
- Transaction information including payment information to and from your account and other information about products and services you have purchased from us.
- Technical information including IP address, connection data, browser type and version, time zone and location, language used, browser types and versions used, operating system and platform, and any other technology depending on the device you use to connect to the website.
- Usage information including information about how you use our website and our products and services.
- Information about marketing and communication activities including your preferences regarding marketing from us and our third parties, as well as your communication preferences.
- Contact history consists in keeping a record of our exchanges, for example, by telephone, live chat, via an online form, by e-mail, on social networks or by any other means.
- Social information refers to information collected through our social network accounts.

You may give us your information by filling in forms on the website or by mail, telephone, e-mail, social networks or any other means of communication. This includes information you provide when :

- You create an account on our website
- You place an order
- You subscribe to our newsletter
- You join to our loyalty programme
- You send us a marketing request of any kind
- You contact our Customer Services
- You participate in a contest, promotion or study
- You let us know what you think.

When you interact with the website, we may automatically collect technical information about your equipment, navigation and configuration. We collect this information using cookies, server logs and other similar technologies. We may also receive technical information about you if you visit other sites using our cookies. Please see our cookie policy for more information.

We may also receive information about you through third parties such as: analysis providers, advertising networks, research information providers and payment service providers.

We use your information in the following ways :

Information about your identity & contact details

- to deliver your purchase
- to send you information about your purchase by e-mail, SMS or other means, such as information about your current order
- to create and manage your account
- to provide you with efficient customer service/tracking and manage returns
- to guarantee security and verify your identity
- to provide you with marketing information (where we are authorized to do so - see the marketing section below)
- to serve YESforLOV ads when you surf the web
- to direct you to the areas of the website most suited to your needs
- to contact you

Financial information

- to collect payments and make refunds
- for fraud prevention and detection

Transaction Information

- to provide you with the products you have ordered
- to provide you with our customer services and manage product returns
- to better understand what you and other customers value

Technical & usage information

- to improve our website and applications and set default options (such as language and currency)
- to keep our website safe and secure
- to better understand what you and other customers value

Profile information

- to better understand what you and other customers value
- to offer suggestions and recommendations regarding products or services that may be of interest to you
- to manage your participation in any loyalty programme
- to carry out brand-specific consultations
- to provide beauty care and/or beauty advice

Marketing and other communications information

- to send you information about our products and services by e-mail, SMS, mail and any other medium

Contact history

- to provide you with quality customer services
- to train our teams

Information about Social Networks

- to allow you to connect to our website simply and easily without having to create another account
- to allow you to share products and services on social networks if you choose to do so

The processing of your personal data is necessary :

- to properly execute the transactions between you and us and to take appropriate action according to your requests before concluding these transactions;
- to fulfil our legitimate interests;
- to comply with the legal obligations to which we are subject.

Where the processing of data is based on legitimate interests as described above, those legitimate interests shall be: (i) collecting personal information to provide you with a smooth and efficient customer experience; (ii) managing our business; (iii) providing the products and services you have requested; (iv) preventing fraud; and (v) managing our own marketing, research and product development.

Except where expressly stated in this policy, we will not sell, distribute or rent your personal information to third parties, except with your permission or as required by law.

However, in order to provide the products and services you have ordered, and as described in this Privacy Policy, it is essential that we share your information with the following third party companies :

- Companies that help us manage, prepare and ship your orders, including payment service providers, warehouses, packaging companies and delivery companies
- Professional service providers, such as marketing agencies, advertising partners and web hosts who help us run our business
- Credit agencies, law enforcement and fraud prevention agencies that help us fight fraud
- Partners you have authorised, such as social networking sites (if you choose to follow them)

The information we collect from you may be transferred and stored at a destination outside the European Economic Area ("EEA"). It may also be processed by personnel operating outside the EEA who work for us or for one of our suppliers. These personnel may be involved, among other things, in executing your order, processing your payment information and providing support services.

If we, or authorized third parties, transfer your information outside the European Economic Area, we will impose obligations on the recipients of that data to protect your information to the standards required in the EEA.

At any time, you have the right :

- to request access to, or a copy of, any information we hold about you;
- to correct your information, if you consider that it is inaccurate;
- to ask us to delete your information, if you consider that we do not have the right to hold it;
- to withdraw your consent to us processing your information (to the extent that such processing is based on the consent previously obtained);
- to ask us to stop sending you marketing messages as described below in the marketing section;
- to limit the processing of your information;
- to object to your information being processed under certain circumstances; and
- not to be subject to a decision based on automated processing and to have protective measures put in place if we create a profile based on your information.

Any request for access to your information or for the provision of a copy of your information must be made in writing. We will endeavour to respond within a reasonable time and, in any event, within one month in accordance with data protection legislation. We will respect our legal obligations with regard to your rights as an affected person.

We ensure that the information we hold about you is accurate at all times. To help us ensure that your information is up to date, please notify us of any changes. You can access, update or correct your personal account information through the "My Account" section of the website.

We would be happy to answer any questions you may have regarding access to your data free of charge.

Requests for access to data must be made in writing. We advise you to send an e-mail to so that we can process your request more quickly.

Please state the following in your email :

- Full name (First name + Last name)
- E-mail address
- Billing address
- Details of specific information you need and dates if needed

We may ask you for additional information to identify you in order to ensure that you are the owner of the personal data you wish to access.

We will respond within one month of receiving the information we need to fulfil your request. Responses will be provided in French only.

We are committed to ensuring the security of your information. To prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online

All of the information you provide is stored on our secure servers. All payment transactions will be encrypted. We use 256-bit SSL software to encrypt your payment card information when you place an order on our secure server. For your security, at no time are your credit card or bank details transmitted to us. When we have given you (or when you have chosen) a password to access certain parts of our website, you are responsible for the confidentiality of that password. We ask that you do not share your password with anyone.

We may use your information to provide you with offers we believe may be of interest to you. It is thanks to your information that we can offer you products, services or offers that are adapted to your needs.

You can stop receiving marketing messages from us at any time.

To do so :

- Update your preferences in the "My Account" area on the website.
- Click on the "Unsubscribe" link in our e-mail to unsubscribe from this type of e-mail.
- Contact our customer services.

Once you have taken one of these steps, we will update your profile in our databases to ensure that you no longer receive marketing offers from us. Stopping marketing offers will not stop other communications (such as information about your orders).

We need your express opt-in consent before sharing your personal data with any other company for marketing offers.

We also use online advertising to keep you informed about what we do and to help you see and find our products.

Like many companies, we publish YESforLOV banners and ads when you are on other sites and applications. We do this using a variety of digital marketing networks and ad exchanges, and we use a variety of advertising technologies such as web beacons, pixels, ad tags, cookies and mobile identifiers, as well as specific services offered by certain social media and networks, such as Facebook's personalised audience service.

The banners and ads you see will be based on the information we hold about you, or your previous use of the website (for example, the website's search history and the content read on the website) or the website banners or advertisements you have already clicked on.

We will keep your information only for as long as you have an account with us, or because we need it to complete an ongoing transaction, or in the event of any contact you may have with our Customer Services, and for as long as it is necessary to perform our internal analyses and reports.

If reasonably necessary or necessary to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information, even after your account has been closed.

When we are authorised to send you direct marketing communications, we may retain your contact information for this purpose (provided you have consented to receive them) as long as you do not unsubscribe.

This privacy policy applies solely to YESforLOV. Where there are links to other websites, they have their own Terms and Conditions and Privacy Policy which can be viewed on their respective websites.

Any questions, remarks and/or comments regarding our Privacy Policy are welcome and should be addressed to

If you have concerns about the use of your information, you can file a complaint with the data protection authority in your country. If you are a French resident, contact the CNIL (Commission Nationale de l'Informatique et des Libertés), which regulates and supervises the use of personal data in France, reachable at +33 01 53 73 22 22.

Any changes we make to our Privacy Policy in the future will be posted on this page and, if applicable, notified to you on the website, in any application or by e-mail. Please check back regularly for updates or changes to our policy.

This Privacy Policy has been updated on 12/06/2018.

Cookies policy

A cookie is a set of data sent by a website and stored by the user's web browser when the user browses the site. When the user returns to the website, the data stored in the cookie can be retrieved by the site to indicate the previous activity of the user, allowing to distinguish this person from other users on the site.

The EU of Directive 2012 on e-Privacy requires that all websites offering services to users in the European Union receive consent from their visitors for the use of cookies when they visit the website. This procedure has been implemented on in the form of a pop-up message appearing at the bottom of the browser window of anyone in a European Union member state.

For more information on EU regulations on cookies, you can consult the CNIL website : uses cookies to store information about your visit that we may access the next time you visit our site. These cookies enable us to improve our website and to offer you a better, more personalised service, in particular :

- to estimate the number of visitors and the type of use
- to store information about your preferences and adapt our website according to your personal interests
- to speed up your searches
- to recognise you when you return to our site

This is statistical data about the actions and navigation patterns of our users that does not identify an individual. More information on this subject is available in our Privacy Policy.

The categories of cookies we use can be classified as follows :

Essential cookies

There are several cookies generated by YESforLOV that are essential to the operation of the website. They record information such as the contents of your shopping cart and the browser session. These cookies are necessary for the operation of the website.

Performance-related cookies

YESforLOV uses Google Analytics services to record the number of page views, paths and other details about your visit, in order to improve operational aspects of our website.

You can refuse Google Analytics monitoring by installing the module available on :

Features-related cookies

Some cookies record minor information about your interaction with YESforLOV, such as country, language, currency and whether you have accessed our website from one of our affiliates. Although not essential to the proper functioning of the website, these cookies may allow the user experience to be tailored to your needs.

Sharing cookies

Our site contains cookies from sharing links to Facebook, YouTube, Instagram and other similar social networks, which allow you to share content from our site with other people or to let those other people know your viewing or opinion about content on the site. These Cookies are directly deposited by these social networks. In particular, this is the case of the buttons "Share" and "Like" from the social networks "Facebook" or "Instagram". The social network providing these application buttons is likely to identify you, even if you did not use it when visiting the website. This type of application button may allow the social network concerned to track your browsing on our website, solely because your account on the social network concerned was activated on your Terminal (open session) during your browsing on our site. We have no control over the process used by social networks to collect information about your browsing on our website and associated with the personal data they hold.

If you are connected to the social network while browsing our website, the sharing buttons allow you to link the content consulted to your user account.

We invite you to consult the privacy protection policies of these social networks to learn about how they use any browsing information they may collect through these application buttons, including for advertising purposes.