Our ambition is to offer you a high-quality, easily accessible, trustworthy service.

ALL ABOUT YOUR ONLINE PURCHASES

PAYMENT METHOD AND SECURITY

Your online payments are made in accordance with optimum protection standards via the HSBC high-security payment system.

More about your payment method and security

DELIVERY METHOD

We have selected the best French and international haulage firms to offer you the fastest possible delivery to the address of your choice. This means that although you don’t have much time to do so, you can monitor every stage in the delivery of your order via your personal page.

More about your delivery and progress of your order

REFUND POLICY

All our products have been carefully made step by step with the aim of satisfying you to the full. However, we undertake to refund you on request within seven days following delivery.

More about the returns procedure

GENERAL TERMS AND CONDITIONS OF SALE

Our general terms and conditions of sale conform to the YESforLOV Quality Charter.

See our general terms and conditions of sale

NEED FURTHER HELP?

Our online help will give you the answers to all the questions you may have, to ensure our relationship remains firmly within the realm of pleasure.

See our online help


ALL ABOUT YOUR ONLINE PURCHASES – PAYMENT METHOD AND SECURITY

MORE ABOUT YOUR PAYMENT METHOD AND SECURITY

To ensure optimum security of your online transactions, we use the high performance technology of our SSL secure server. When your order is processed, this program encrypts your personal data instantaneously as you enter it. Your name, address and banking details are therefore totally illegible and unusable during their one-time transfer across the internet.

Once you have filled out the form to give your credit card information and have confirmed your order, our secure service provider asks your bank to validate your payment. A payment authorization is sent by your bank. However, your account will not be debited until your package has been dispatched.

If your payment is refused, it is naturally up to you to consult your bank.

See our online help


ALL ABOUT YOUR ONLINE PURCHASES – DELIVERY – PROGRESS OF ORDER

MORE ABOUT YOUR DELIVERY AND PROGRESS OF YOUR ORDER

Your impatience is proof of the quality of our products. This is why we wanted to make sure you can see the state of progress of your order at any moment, via your YESforLOV secure personal page.

We propose two delivery methods for mainland France.

- If you choose delivery to your home using the "Colissimo" recorded post system, your package will be delivered within 48 to 72 hours (96 hrs for Corsica), not including weekends.

- If you opt for a delivery to your home via the "Chronopost" system, this deadline is only 24 hours (72 hrs for Corsica), but to benefit from this service you have to place your order before midday. Orders placed after midday will only be processed the following day or the next business day.

Other countries.

- If you choose a delivery via international recorded "Colissimo" post, your package will be delivered to you in 3 to 6 days not counting weekends.

- If you opt for a delivery by international "Chronopost", this delivery time goes down to 1 to 4 days, but in this case you must place your order before midday. Orders placed after midday are only processed the following day or the following business day.

When you place your order, you choose the delivery address: your home, your office, your holiday site, someone else’s address… In case of absence, a non-delivery note will be left in the letterbox at the address you have indicated.

Delivery times are always given indicatively. A delay in delivery cannot be used as a reason for cancellation of orders underway, and may not entitle you to any compensation.

See our online help


ALL ABOUT YOUR ONLINE PURCHASES – RETURNS PROCEDURE

MORE ABOUT THE RETURNS PROCEDURE

To be admissible, returns of goods must be carried out within seven days following the date on which you received them. To be refunded, you must send back our products in their original packaging, accompanied by the returns form supplied with your delivery note.

Contact our customer advisor. She will go through the returns/exchanges procedures with you and will give you the authorization number.

All these items must be sent to the following address :

SCP / Retour e – store YESFORLOV

35, avenue de Béthunes

95310 Saint-Ouen L’aumône

France

A confirmation e-mail will inform you that your package has been received and your request is being processed.

Only products purchased on this site may be returned to us for a refund or exchange. It is impossible to obtain a refund or exchange for products ordered from yesforlov.com in one of our approved retail outlets.

The costs and risks of returns are always borne by the purchaser. However, if your return is due to an error on our part, the return transport costs will be reimbursed to you in full.

Refunds: as soon as your returned items have been received, checked and accepted by us, the refund will be made at the invoiced price, credited to the account used for your credit card payment, within thirty days following receipt of your request.

Incomplete or damaged items returned will not be refunded.

See our online help


ALL ABOUT YOUR ONLINE PURCHASES – GENERAL TERMS

PREAMBLE

The general terms and conditions of online sale below will govern relations between the parties in the framework of the sale of YESforLOV products to the customer.

The company YESforLOV is listed on the Paris Business Register under the number 491160297, has share capital of 400 000 euros and is headquartered at 20 rue Ambroise Croizat – MEYTHET 74960 ANNECY FRANCE.

The user should refer to the delivery section of the online help page to be made aware of the delivery methods and costs according to the country of destination.

These conditions only concern private individuals. The purchase of goods for retail/professional purposes is strictly prohibited on the site www.yesforlov.com.

The parties agree that their relations will be governed exclusively by the present contract, to the exclusion of any condition previously available on the site.

If a condition is lacking, it will be considered as governed by current practice in the distance-selling sector covering companies headquartered in France.

1. PURPOSE AND ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS

The electronic commerce site YESforLOV is accessible via the internet at the address www.yesforlov.com.

It is open to any user of the internet (hereafter referred to as the "internaut"). It is edited by YESforLOV (hereafter referred to as the "vendor"), and is hosted by the company OVH 2 Rue Kellermann 59100 Roubaix France.

The site yesforlov.com is presented in French and English. The payment curency is the euro for all the countries listed;

On this site, YESforLOV offers products for sale to internauts browsing on the site (hereafter referred to as "users"). For enforcement of the present conditions, it is agreed that the user and YESforLOV will be collectively named the "parties" and individually named the "party", and that a user who has validated an order will then be named the "buyer". The rights and obligations of users necessarily apply to buyers.

Any order of a product proposed on the site assumes that the present general terms and conditions of sale have been read and expressly accepted, without this acceptance being conditional upon a handwritten signature by the user. In accordance with the provisions of articles 1316 to 1316-4 of the French Code civil, completed by Decree n° 2001-272 of 30 March 2001, taken for application of article 1316-4 of the Code civil and relating to electronic signatures, it is reminded that validation of the order form as specified in article 3.3 hereafter constitutes an electronic signature which has the same value between the parties as a handwritten signature.

It is specified that the user can save or print the present general terms and conditions of sale, but may not modify them.

The present general terms and conditions of sale are valid from 1st November 2018.

YESforLOV reserves the right to modify the present general terms and conditions of sale at any moment without prior notice, it being understood that such modifications will not be applicable to reservations and orders accepted and confirmed beforehand by the buyer. The present general terms and conditions of sale apply to the exclusion of any other document.

2. PRODUCTS SOLD ON YESFORLOV

Our product offerings and prices are valid as long as they are visible on the site, subject to availability of stock.

Within this framework, indications about the availability of products are provided at the moment when the order is placed, and errors or modifications may exceptionally occur.

In the event of an unavailable product after the order is placed, you will be informed by email.

In the event of unavailability of one or more products after an order is placed, you will be informed by email. The amount of your order will be recalculated and you will be debited the new amount with the missing products subtracted.

If your entire order is unavailable, you will be informed by email and you will not be debited.

Advantage codes and promotional offers are only valid subject to their period of validity and availability of stock. Advantage codes and promotional offers may not be combined. If more than one advantage code is entered, you will automatically benefit from the advantage code that offers you the maximum saving.

You may also cancel an order placed on the site by contacting our customer service on +33 (0)4 50 22 98 90. If the customer service informs you that the order has already been processed, you can no longer cancel it: you must refuse the package when your order is received. in accordance with article L. 111-1 of the French Code de la consommation, prior to the order,

the buyer may take cognizance on the Site www.yesforlov.com of the essential characteristics of the product(s) they wish to order.

The photos, graphics and descriptions of the products proposed for sale are indicative only and in no way commit the vendor.

3. PRICES OF PRODUCTS ON SALE ON THE SITE

The prices indicated next to each product proposed for sale are expressed in euros, all taxes inclusive. The prices do not include transport costs. The customer may take cognizance of the transport costs and the total price to be paid by continuing the order procedure when consulting their basket. The prices include value added tax (VAT) applicable on the day of the order and in force in the country of delivery, and any change to the applicable rate will automatically be passed on to the price of the products sold by YESforLOV on its website.

YESforLOV reserves the right to modify its prices at any moment, but undertakes to apply the prices that were indicated to the customer at the moment the order was placed.

4. ORDERS

Any order assumes the unrestricted and unreserved acceptance of the present general terms and conditions of sale.

The amount of each order is limited to 500 Euros per order. Furthermore, the same product reference may not be ordered in a quantity higher than 9 items per order.

When the order is confirmed by clicking on the "Complete the order" button, the buyer declares that they accept the order and the present general terms and conditions of sale. As soon as an order is registered, a detailed acknowledgement of receipt is sent to the email address indicated by the buyer. This acknowledgement of receipt will specifiy the exact amount invoiced and the methods for delivery of the order.

In addition, on the day following the order, the order form becomes viewable in your private space of the website. It can be printed.

This acknowledgement of receipt serves as acceptance of the order and validates the transaction.

The buyer accepts that the YESFORLOV order registration systems serve as proof of the nature of the agreement and its date.

YESFORLOV nonetheless reserves the right to cancel any order by a customer with whom there is a dispute relating to payment of a previous order, or for any other legitimate reason relating, among other things, to the abnormal nature of the order.

5. PAYMENTS

All orders are payable in euros for the countries listed.

To pay for orders, the buyer can pay by credit card or with Paypal.

The credit cards accepted on this site are the following: Carte Bleue, Visa and MasterCard.

The buyer guarantees YESFORLOV that they have all the authorizations that may be required to use the payment method they have chosen when the order is registered. The order is considered as registered after confirmation of the agreement from the bank payment centres. In the event of refusal by the bank, the order will automatically be cancelled.

The customer’s bank account will be debited when the package is collected from the logistics warehouse by the haulage company.

YESFORLOV reserves the right to suspend or cancel any order and/or delivery, irrespective of its nature and state of progress, in the event of non-payment of any sum owed by the buyer or in the event of a payment incident.

For any other means of payment, penalty payments for an amount equal to the legal interest rate increased by five percentage points are applicable to the amounts remaining unpaid after ten days following the invoice date, or as soon as notification is received of rejection of the payment.

The delivery of any new order may be suspended in the event of a delay in payment of a previous order, notwithstanding the provisions of the present general terms and conditions of sale.

As part of the combat against internet fraud, the information relating to your order may be transmitted to any third party for verification.

In order to ensure the security of credit card payments, the customer is obliged to transmit to HSBC the visual cryptogram of their credit card.

With the aim of ensuring total security, the details of customers’ credit cards are encrypted using the SSL protocol (Secure Socket Layer) and never transit in text form across the internet.

No banking information concerning the customer will ever transit via the Site www.yesforlov.com.Payment by credit card is therefore perfectly secure. Payment is made directly with the bank.YESforLOV never has access to these details and does not store them on its servers. These details will therefore be requested of the customer at each new transaction on our site.

6. DELIVERY OF ORDERS

The products will be delivered to the address indicated by the buyer on the order form, in mainland France by the post office or Chronopost, depending on the delivery method selected. For the other destinations, delivery will be made within the indicative average deadlines per destination and according to the delivery method you have chosen.

[PDF] VIEW INFORMATION COSTS

7. RETURNS AND REFUNDS OF PRODUCTS

The products may be returned by the buyer under the conditions and in accordance with the instructions below :

The products must be returned to YESforLOV in perfect resale condition, in their original state(packaging, accessories, user guide, etc), sealed and accompanied by the signed returns slip bearing the return authorization number obtained after consulting the YESforLOV customer advisor.

YESforLOV accepts the return of any item purchased on the site providing it has been returned within 7 days following the date of receipt of the order by the buyer.

In principle, the return transport costs are borne by the buyer. In the event of a technical anomaly or an error concerning the products delivered, the return transport costs will be reimbursed by YESforLOV.

To return an item, the buyer must follow the instructions below :

1. Use the original packaging to return the product.

2. Fill out and attach the Return Slip, which is detachable from the Delivery Note, including all information about the returned order and including the return authorization number. Returns without a Return Slip or authorization n umber will not be accepted and will be put on hold in the logistics depot.

3. Send the package to the following address :

SCP / Retour e – store YESFORLOV

35, avenue de Béthunes

95310 Saint-Ouen L’aumône

France

All risks relating to the return of the product are borne by the buyer.

Unless the procedure above and the time frames indicated are respected, the buyer may not make any claim regarding non-conformity or visible defects in the products delivered, since the products will be considered as compliant and free of any visible defect.

8. COOLING-OFF PERIOD

In accordance with article L. 121-20 of the French Code de la consommation, the buyer has a period of 7 full days from the date of receipt to return, at his or her own expense, the products ordered for a refund.

The products must be returned to YESforLOV in perfect resale condition, in their original state(packaging, accessories, user guide, etc), sealed and accompanied by the signed returns slip in accordance with the procedure described in article 7.5 above.

If the modalities described above are respected, the refund will be made by credit card recredit within 2 to 3 weeks following receipt of the package.

9. RESERVATION OF TITLE

YESforLOV retains full and entire ownership of the products sold until the price, which is to say the principal and all costs and taxes, has been cashed in full.

10. LIABILITY

YESforLOV may not be held responsible for non-fulfilment of the contract in the event of the product being out of stock or unavailable owing to a case of force majeure, disruption or total or partial strike, notably by the postal services and transport and/or communications means.

YESforLOV may not be held responsible for any indirect damage which may be caused resulting from the purchase of the products.

YESforLOV may not be held responsible for any loss of data or files. The buyer is responsible for proceeding to any backups required.

YESforLOV declines all responsibility :

- for any interruption of the site;

- for the occurrence of any bugs;

- for any inaccuracy or omission in the information displayed on this site;

- for any damage resulting from a fraudulent intrusion by a third party bringing about a modification in the information displayed on the site;

- and more generally, for any direct or indirect damage, whatever the causes, origins, nature or consequences, including any costs incurred in the acquisition of goods proposed on the site, losses of profit, clientele, data or any other loss of intangible assets which may arise owing to access by any person to the site or the impossibility of accessing the site or credit given to any information originating directly or indirectly from the site.

11. INTELLECTUAL PROPERTY

In accordance with the laws governing literary and artistic property rights or other similar rights, the present site and all the elements, brands, designs, models, logos, graphics, etc in the present site, as well as their compilation, are the exclusive property of YESforLOV, which does not grant any licence or any other right other than the right to consult the site.

The reproduction or use of all or part of these elements is only authorized for the sole purposes of information for personal and private use. Any reproduction or use of copies for any other purpose is expressly prohibited. Any other use constitutes a counterfeit and is sanctioned under intellectual property law, unless prior written agreement is granted by YESforLOV.

12. APPLICABLE LAW AND JURISDICTION

The sale of YESforLOV products is governed by French law. Any dispute relating to the interpretation, fulfilment or breach of the contract between YESforLOV and the buyer, even in the event of joint defendants, will, failing an out of court settlement, fall under the exclusive jurisdiction of the tribunals of Annecy, France.

13. INFORMATION TECHNOLOGY AND LIBERTY

The information collected by YESforLOV when the buyer places any order is required for management of the order by YESforLOV and its commercial partners. In accordance with the French law on "Information Technology and Liberty" n° 78-17 of 6 January 1978, the buyer has the right to access, rectify, oppose and delete the data concerning him or her, and can exercise this right by contacting the customer service of YESforLOV.


ALL ABOUT YOUR ONLINE PURCHASES – NEED FURTHER HELP?

NEED FURTHER HELP?

Our online help will give you the answers to all the questions you may have, to ensure our relationship remains firmly within the realm of pleasure.

See our online help