All about your online purchases - YESforLOV

All about your online purchases

All about your online purchases

SECURE PAYMENT

Your online payments are made in accordance with optimum protection standards via the HSBC high-security payment system.

more about your payment method and security

More about your payment method and security

To ensure optimum security of your online transactions, we use the high-performance technology of our SSL secure server. When your order is processed, this program encrypts your personal data instantaneously as you enter it. Your name, address and banking details are therefore totally illegible and unusable during their one-time transfer across the internet. Once you have filled out the form to give your credit card information and have confirmed your order, our secure service provider asks your bank to validate your payment. A payment authorization is sent by your bank. However, your account will not be debited until your package has been dispatched. If your payment is refused, it is naturally up to you to consult your bank. need further help ?

DELIVERY METHOD

We have selected the best French and international haulage firms to offer you the fastest possible delivery to the address of your choice. This means that although you don't have much time to do so, you can monitor every stage in the delivery of your order via your personal page.

more about your delivery and progress of your order

More about your delivery and progress of your order

Your impatience is proof of the quality of our products. This is why we wanted to make sure you can see the state of progress of your order at any moment, via your YESforLOV secure personal page . We propose two delivery methods for mainland France. - If you choose delivery to your home using the "Colissimo" recorded post system, your package will be delivered within 48 to 72 hours (96 hrs for Corsica), not including weekends. - If you opt for a delivery to your home via the "Chronopost" system, this deadline is only 24 hours (72 hrs for Corsica), but to benefit from this service you have to place your order before midday. Orders placed after midday will only be processed the following day or the next business day. When you place your order, you choose the delivery address: your home, your office, your holiday site, someone else's address… In case of absence, a non-delivery note will be left in the letterbox at the address you have indicated. Delivery times are always given indicatively. A delay in delivery cannot be used as a reason for cancellation of orders underway, and may not entitle you to any compensation. need further help?

REFUND POLICY

All our products have been carefully made step by step with the aim of satisfying you to the full. However, we undertake to refund you on request within seven days following delivery.

more about the returns procedure

More about the returns procedure

To be admissible, returns of goods must be carried out within seven days following the date on which you received them. To be refunded, you must send back our products in their original packaging, accompanied by the returns form supplied with your delivery note. Contact our customer advisor . She will go through the returns/exchanges procedures with you and will give you the authorization number. All these items must be sent to the following address: SCP / Retour e – store YESforLOV 35, avenue de Béthunes 95310 Saint-Ouen L’aumône - France A confirmation e-mail will inform you that your package has been received and your request is being processed. Only products purchased on this site may be returned to us for a refund or exchange. It is impossible to obtain a refund or exchange for products ordered from yesforlov.com in one of our approved retail outlets. The costs and risks of returns are always borne by the purchaser. However, if your return is due to an error on our part, the return transport costs will be reimbursed to you in full. Refunds: as soon as your returned items have been received, checked and accepted by us, the refund will be made at the invoiced price, credited to the account used for your credit card payment, within thirty days following receipt of your request. Incomplete or damaged items returned will not be refunded. need further help?

GENERAL TERMS AND CONDITIONS OF SALE

Our general terms and conditions of sale conform to the YESforLOV Quality Charter. see our general terms and conditions of sale

see our general terms and conditions of sale

NEED FURTHER HELP?

Our ambition is to offer you a high-quality, easily accessible, trustworthy service. Our online help will give you the answers to all the questions you may have, to ensure our relationship remains firmly within the realm of pleasure. see our online help

see our online help